How to get a job at FirstGroup

FirstGroup is a major transport operator providing bus, coach, and school transport services across the UK and North America. Operating thousands of services daily, FirstGroup connects millions of passengers with affordable, reliable transport.

The company is modernising its fleet with environmentally friendly vehicles and investing in technology to improve passenger experiences and operational efficiency.

Working at FirstGroup varies significantly by role. Site-based, laboratory, and field roles involve hands-on work with structured shift patterns and safety protocols, while office-based positions follow a more traditional hybrid schedule. Regardless of role, the pace in bus and coach operations means you'll be balancing planned project work with responding to emerging priorities throughout the day. Safety briefings and compliance checks are part of the daily routine for operational roles. The work is tangible — you can see the direct impact of what you do, which many employees cite as one of the most rewarding aspects.

With 24,000+ employees, FirstGroup is large enough to offer diverse teams, specialisms, and career paths, but not so large that individual contributions go unnoticed. You'll typically work within a team of 6–15 people with clear reporting lines and regular feedback loops. Cross-team collaboration is common, and most people find they build a strong professional network within their first year.

The culture at FirstGroup shapes how the day feels beyond just the work itself. Colleagues describe the environment as one that values Safety Consciousness and Customer Service. Lunch breaks, team socials, and informal catch-ups are part of the rhythm — FirstGroup recognises that building relationships across the organisation is as important as the deliverables themselves. Most employees report that the people are one of the best things about working here, and that the team dynamic makes challenging work feel manageable.

Career progression at FirstGroup follows a relatively clear path for most roles. Promotions typically depend on demonstrating increased responsibility, deeper expertise, and leadership capability — whether that's leading teams, managing clients, or driving technical innovation. The organisation values both specialist depth and the ability to take on broader management responsibilities, so there are usually multiple progression routes available. Don't assume you need to move into management to advance — many transport organisations increasingly recognise and reward technical and specialist career paths.

FirstGroup invests in structured learning and development programmes, including access to training courses, conferences, and professional certifications. Many employees report that the L&D budget is generous and genuinely encouraged — not just a line in the benefits package that nobody actually uses. Whether it's technical upskilling, leadership development, or industry certifications, there's real support for continuous learning. While formal mentoring programmes may vary across departments, the culture generally encourages learning from more experienced colleagues. Building relationships with senior team members is one of the most effective ways to accelerate your development — seek out people whose career trajectory you admire and ask them for advice regularly.

For bus and coach operations professionals, FirstGroup offers exposure to projects and challenges that build a strong CV whether you stay long-term or move on after a few years. The skills and experience you gain — particularly around Safety Consciousness and Customer Service — are transferable across the transport sector and beyond. Internal mobility is possible for strong performers, with opportunities to move between teams, departments, or even locations as your career develops. Many senior leaders at FirstGroup started in entry-level or early-career positions, which speaks to the genuine career development opportunities available.